Customer service complaints 'rise in recession'

15/09/2009

Millions of Britons have felt overcharged and lost money or suffered poor customer service on the high street in the recession, a poll from the government has shown.

A total of 2,000 people were surveyed over their recent shopping experiences - and around one third said that they have complained about goods or services at a retailer since 2006.

Younger Britons aged from 16 to 34 years old also said that internet shopping service was even worse than that of the high street.

Meanwhile, the recession itself has proved to be an influence on consumer behaviour - with 28 per cent saying that they are now more likely to complain about goods they have bought than before.

This includes 31 per cent of women and 25 per cent of men - and reflects the increasing restrictions on household budgets that have occurred with the onset of the credit crunch.

Commenting on the data, consumer minister Kevin Brennan said: "Knowledgeable, confident consumers are much more likely to get a fair deal, save money and get the right result when things go wrong.

"This is especially important during the current economic climate, when every penny is even more precious than usual."

Tags; Current UK Economy, Retirement Money Problems, Credit Card Lifestyle, Recent Graduate Debt,

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